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Top 10 Broadband ISP's for 2008 - Price isn't everything

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Our broadband partner, BroadbandChoices, has announced its customer satisfaction results across the UK's leading Internet Service Provider (ISP) brands, with PlusNet leading the way.

The survey of 4,000 households asked broadband users to rate their ISP across six different areas:

(1) Quality and reliability, (2) download time, (3) clarity of pricing and billing, (4) aftersales support, (5) good value for money and (6) speed of service activation.

Top of the class were PlusNet, Sky Broadband and Pipex.

Top 10 ISP's by Customer Satisfaction Rating

1. PlusNet

2. Sky Broadband

3. Pipex

4. Tiscali UK

5. Virgin Media

6. AOL Broadband

7. BT Broadband

8. Talk Talk

9. Tesco

10. Orange

Michael Phillips, product director at BroadbandChoices, told us:

“Our customer satisfaction results demonstrate that price should not be the only deciding factor. PlusNet and Sky’s performance demonstrate that you can get excellent value for money by switching to the right package, which can offer reliable connection speeds, faster downloads and better quality customer service.

“Consumers must consider the level of service they will get from their ISP after they have signed 12 or even 18 month contracts, rather than being swayed by flashy advertising and introductory pricing offers,” concludes Philips.

Further Resources

For more information on choosing an ISP, and broadband in general, try some of these guides:

 

Posted April 4, 2008
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