How to set up and run a small business

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Many companies are enthusiastic about creating opportunities for younger people to gain business experience and skills in shorter placements, often labeling these as work experience or internships.

While larger businesses frequently put internship schemes in place, many smaller businesses can be put off offering these opportunities because they view them as an extra administrative burden.

Many small business owners hold the misconception that they would take up large amounts of time, money and effort but this is not always the case. In fact, providing such opportunities can bring tangible benefits for smaller employers.

Here’s what every small business owner needs to know about offering work experience and internships; Continue…


As a business owner, you will no doubt, face some of the common team challenges experienced by many businesses today. When you do face these problems, you will need to know how to overcome them if you want your team to deliver.

We all know that dysfunctional teams are not successful. They will become de-motivated and in turn deliver poor results.

So, here’s how to take the pain out of meetings, handle tricky conversations and solve those perennial communication problems once and for all. Continue…


Customer-centricity is one of the hottest topic in business today. Across the world, companies of all sizes are looking for new ways to become more customer-centric in order to give themselves a competitive advantage in a decreasingly loyal marketplace.

Unfortunately, however, for many businesses the phrase “give them an inch; they’ll take a mile” is all too appropriate when it comes to customer-centricity. By striving to accommodate their customers wants and needs they leave themselves open to a proportion of their clients who will take advantage.

Get the balance wrong and give customers too much power and you will find yourself in a situation that is completely unsustainable in the long-term. Continue…


‘If you think training is expensive, try ignorance’

This oft-quoted phrase, attributed to Peter Drucker, is frequently used when businesses say they ‘can’t afford’ to train or develop their staff.

So it’s worth asking yourself how much ‘untrained ‘or ‘undeveloped’ staff are costing your business – now and, potentially, in the future? Continue…


As we approach the fourth anniversary of auto enrolment, it seems that smaller employers are, for the most part, smoothly adapting to providing workplace pensions. However, some small businesses are struggling with some aspects of how auto enrolment works.

To help make sure you don’t get caught out by the common auto enrolment problems, we asked Paul Budgen of NEST, which has been set up by the government especially for auto enrolment, to share his advice on the five auto enrolment issues that business owners are asking about. Continue…


If you are starting your own business, you can’t hope to succeed in today’s commercial world without employing good, time-saving technology.

Fortunately, there are plenty of low-cost, or even, free tools out there that help small businesses to do those everyday tasks that much quicker and simpler. But, faced with dozens of different tools, the biggest problem is usually trying to work out which one offers the best solution.

So to help small business owners find the best time and money-saving tech tools, we asked Martin Bailey, author of The Useful Book of Gadgets, Gizmos and Apps, to share five of his favourite small business utilities that can give you the edge over your competition. Continue…


You’ve established a company, it’s successful, and everything is running smoothly. Congratulations, that’s a fantastic feat. But…

… at some point every company will find that its growth has plateaued. Although things are stable, stimulating growth becomes an issue and the company isn’t climbing to the next level.

When this happens to you, do not panic, take these five steps and you’ll kick-start your business growth strategy.



In years gone by, equality and diversity haven’t always been at the forefront of business owners’ minds. However, in recent years more and more business leaders are recognising that respecting equality and diversity make good business sense.

So, what makes equality and diversity increasingly vital when you are setting up and running a business? We asked entrepreneur and author, Jackie Arnold to explain; Continue…


Having to carry out difficult conversations is an inevitable consequence of owning a business and being an employer. When most business owners start employing staff they often haven’t thought of the reality of becoming an employer and having to tackle workplace issues as they arise.

Employers often don’t have the confidence to successfully carry out difficult conversations but avoiding these, and leaving issues to fester, is likely to negatively impact the business and, whilst this may be avoided in a larger business, a lack of productivity, capability or incidents of misconduct can have a serious effect on the business as a whole.

As a small business employer, you can avoid this outcome by being prepared, and facing difficult conversations with confidence in your ability to come to a positive solution. Here’s how; Continue…


Workplace diversity is a term which relates to the people who work for an organisation. It is often spoken about with reference to equal opportunities, and the two are intrinsically linked, but have varying perspectives.

Providing equal opportunities means ensuring that no individual is treated less favourably on the basis of who they are – that all decisions taken in relation to them are based on fact and merit alone.

So what are the benefits of workplace diversity to a small business and how can you achieve it? This guide provides you with the necessary advice. Continue…


An effective incentive scheme is an important way for small businesses to motivate their staff in order to improve performance and boost profits. Responding to incentives is part of human nature and employees like (and deserve) to be rewarded for their hard work.

For startups and small businesses who have a limited budget, designing a staff incentive scheme can seem like a real challenge. But you don’t need company cars and large annual bonuses to design an incentive scheme that has a positive impact in your workplace.

Here’s how to create an incentive scheme that really works for your staff and your small business;



We live in a connected age where you can purchase pretty much anything you want at the touch of a button on your smartphone, tablet, laptop or computer.

With this in mind, you may find it surprising to learn that not all businesses are tapping into this, or even quite know how to.


Many small business owners are now tackling Auto-Enrolment for the first time. The subject is throwing up lots of questions, and with deadlines looming, small businesses need to ensure they get their Auto-Enrolment Pension Scheme in place in time.

To help, we asked Paul Budgen of NEST, which has been set up by the government especially for auto enrolment, to answer 5 of the most common questions small businesses are asking about auto-enrolment pensions; Continue…


Lead generation is absolutely crucial to identifying potential customers that are interested in you business’s products and services.

With online leads coming from various sources such as search engines, email marketing, banner advertising and social media, you need to take an informed approach so you can reduce waste and focus your marketing budget on the sources that are driving the most high-quality leads.

Not only this but they need to prove the return on investment (ROI) from marketing to justify the budget in the first place.

So how can companies use data to identify exactly what drives lead generation, isolate the ultimate source of leads and streamline their marketing strategies? We asked Daniel Reilly, director at Ruler Analytics, to explain; Continue…


You’ve done your market research, you’ve got a solid business plan, you’ve registered your company and pulled together funding, suppliers and everything else you need to start your new business. You’re ready to trade – you just need some customers.

However, not all customers are created equal; some are a delight to deal with, while others seem to have crept from the depths just to torment you.

When you’re building up your customer base, you obviously want more of the former and fewer of the latter, especially if you’re in a service-provision industry where customer relationships are key; but how can you achieve this? Continue…


Negotiations are something all of us need to do every day. Whether it is securing a sale, negotiating a discount with a supplier or simply making arrangements with friends and family (children make particularly good negotiators!), the kind of questions we ask influences the final outcome for everyone.

The quality of the questions you ask will determine the quality of the answers you receive, so next time you are facing a negotiation situation, follow these 5 steps to make sure you are asking the right questions:


In a world dominated by ever-updating newsfeeds and 140 character exchanges, it seems that the traditional practice of direct mail has no place in modern communication, particularly as businesses look to utilise cheaper, faster ways to communicate with their consumers.

However, overloaded inboxes and newsfeeds that update faster than you can blink means that direct mail still delivers impact in a digital world.

Direct mail may be one of the oldest marketing methods but it is also one of the most adaptable. Here are 7 key factors for any direct marketing campaign., combine these successfully and you can transform your return on investment (ROI):



It is virtually impossible to eradicate staff sickness absence entirely. However, for small businesses, the costly nature of absenteeism can be extremely disruptive to the day to day running of the business.

There are many costs associated with staff being off sick, including compensation to the absent employee, the additional expense of finding temporary workers and the possible decline of productivity due to other employees being tasked with additional workloads.

Despite its unpredictability, there are steps small business owners can take to minimise the negative effects of absenteeism. This guide provides you with advice on how to effectively manage the different aspects of sickness absence. Continue…


In recent years, giant corporations such as eBay, British Airways and Linkedin have fallen victim to hackers accessing their data. That such huge companies can be on the receiving end of data breaches, despite their astronomical IT budgets, shows that without the right protection, no company is safe.

So, what does this mean for smaller businesses?



In a world where over three billion people use the internet, and no one can put down their smartphone or tablet, it seems obvious that startups and small businesses would look to advertise their products and services online.

Paid advertising puts your brand in front of a defined audience, and encourages them to make a purchase or a decision of some kind. In addition to increased sales, it can increase social media followers, newsletter sign ups, and brand awareness.

To help you get to grips with online advertising, and to ensure you make the most out of every penny you spend, here’s a beginner’s guide to paid advertising online.



The “Magic 10” Tips on networking – how the experts build great networks

July 14, 2016

“Networking is always important when it’s real, and it’s always useless when it’s fake.” – Seth Godin   When I decided to investigate how some of the most successful networkers operated both online and offline, I was desperate to know the “differences”. Some of the greatest teachers of our time encourage their followers to look […]

Guide to Employment Contracts for small businesses

July 12, 2016

When you start taking on employees you will be faced with a fair amount of legal responsibilities. It’s important you understand all your obligations as an employer as if you don’t comply with UK employment law you can easily find yourself in front of an employment tribunal. As a small business owner, your legal responsibilities […]

How to avoid death by PowerPoint – 9 Practical tips to captivate an audience with your presentation

July 7, 2016

You may have attended presentations that dragged or others that gripped people throughout. Perhaps you have given talks yourself and wondered what really makes the difference. Whatever the situation, there are numerous factors that affect your chances of success. Everything you do contributes to the overall audience experience and even small things make a big […]

Making sure staff know their position and purpose within your business

July 5, 2016

Red tape… compliance… ticking boxes… costly… time consuming… frustrating… not my job! Be honest, when you think about HR (Human Resources) in your business, are these the kind of phrases that first spring to mind? If you ask any small business owner what frustrates them in their company, most will include HR and talk about […]

“Can you do it cheaper?” – Giving great answers to tough questions about your prices

July 4, 2016

“Will you give us a discount on that figure?” “Can you match the lower price I can get down the street?” “Can’t you do it cheaper?” These are the kind of questions people running start-ups and small businesses get asked an awful lot. But what are the best answers to give? Here, we look at […]

Leaders tell people what to do – don’t they?

June 30, 2016

As a leader, it’s your job to decide what kind of behaviour you would like in your organisation. But, how do you find your own style as a leader and set the tone for everybody who works with you? Here, Kate Mercer, author of ‘A Buzz in the Building – how to build and lead […]

7 clever copywriting secrets for business owners

June 21, 2016

If there’s one marketing skill you should focus on developing above all others it is copywriting. The ability to passionately sell a product or service in the written word is something that will never go out of fashion. And the reality is that few people will be able to do it as well for your […]

Working from anywhere: live anywhere in the world, do business in the UK

June 14, 2016

With rapid developments in technology many business owners can now choose to live in and work from locations all around the world. Some choose to work from somewhere with a better climate than the UK, while others are drawn to places that have more affordable property. So if you’re fed up with grey skies or […]

PR Tips for start-ups

June 8, 2016

As a start-up the chances are your marketing budget is smaller than you’d like, so it’s important to get as much out of it as possible. Although not right for every business startup, PR is a marketing tool that is well worth considering as it builds both awareness and credibility. It can showcase your expertise […]

A Guide to calculating holiday pay

June 6, 2016

When you employ staff you must give them a certain amount of annual leave, and pay them during this time. If your employees work a set amount of hours, and received a fixed salary, calculating their annual leave entitlement and holiday pay is straightforward. However, if staff have irregular hours, work overtime, or receive commissions […]