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Why the customer relationship should now be TOP priority for any business

February 19, 2018

In the past, company leaders were focused first and foremost on the development of innovative products and operational excellence. Today, customer satisfaction is the absolute number one priority – a point confirmed by almost every recent survey of top managers, with 89% of company leaders now seeing customer experience as their biggest differentiator. Here, customer […]

Tools that will make your startup team more productive

February 13, 2018

PROMOTED GUIDE – This is a promoted guide from Be Wiser Business Insurance. Find your ideal insurance quote today from a range of top suppliers.   Running your own business can be very enjoyable, if also fraught with potential distractions. You must make sure that you stay focused while instilling the same attitude in any […]

4 Simple Steps to finding more customers

February 8, 2018

Finding customers is a vital skill for all startup and small business owners. Without big advertising budgets or marketing campaigns to bring new customers to your door, you need to know the smart ways to attract clients. To help you succeed, we asked growth coach and author, Robin Waite to reveal how to cut through […]

6 Facets of cybersecurity that small businesses need to be aware of in 2018

February 7, 2018

Every article on cybercrime makes alarming statements about the issue becoming more of a threat year after year. And sure enough, this was borne out in 2017 with some very high-profile cyber attacks, significantly impacting both the NHS and the UK government. So, as a small business owner, what are the key cybesecurity threats and […]

A Start-Up’s Guide to Co-working

February 6, 2018

Co-working spaces have grown in popularity over the last few years, and it is no surprise that many companies are now exploring the option of moving their business into the hub of a buzzing co-working environment. But what exactly is co-working, how does it differ from a typical office environment, and could it be a […]

Business telecoms in 2018 – Key factors, trends and questions

February 5, 2018

Technological developments are driving changes in all aspects of business. And business telecoms is no different. Startup and small businesses can reap the benefits the advances in technology are bringing, but they need to ask the right questions when it comes to the cloud, contracts, coverage and customers. So what are the key factors and […]

Having fun at work – Is it something your business should be aiming for?

February 2, 2018

What constitutes ‘fun’ at work, and why is ‘fun’ in the workplace deemed essential anyway? And more crucially for business owners, does having a fun workplace bring real benefits to the business? We asked change consultant, Philip Cox-Hynd to share his experience and reveal the 9 Do’s and Don’ts of building an open and honest […]

Motivating employees: How to energise your people to achieve great things

January 31, 2018

Your people are one of the most powerful forces available to you in realising your goals and ambitions, and the way you culturally think about your people strategy is critical to your commercial and business success. Getting the most out of your team is pivotal to a thriving business, so motivating your employees isn’t an […]

How to work out whether a leased line is a suitable connection for your business

January 30, 2018

While, you may be willing to put up with a bit of buffering if you’re trying to watch YouTube comedy clips, a slow connection can be no joke for your business. If slow connection is an issue for your business, your service will almost certainly be ADSL over a standard copper phone line. In these […]

The Changing Face of Digital Marketing: What small businesses need to know for 2018

January 29, 2018

Digital marketing never stays static, and 2018 is going to be no exception. As a small business owner, or the person responsible for marketing in a small organisation, what do you need to know at the start of this year to stay ahead of your competition? We asked Tim Butler, founder of Innovation Visual, to […]

How to create a positive workplace

January 23, 2018

Building a business isn’t just about making money. It’s about building a workplace that people want to be part of. Whether you are building a new business or part of an existing one, you can and should take steps to make the culture of the workplace a positive one. In this article, I’ll discuss some […]

How to manage staff holidays

January 22, 2018

All workers are entitled to receive a minimum of 5.6 weeks’ paid annual leave. Whilst this is a benefit for staff, employers can find themselves struggling to manage staff holidays around their business needs. Even large companies can find managing holidays difficult, for example, Ryanair’s recent flight cancellations were caused by too many pilots booking […]

5 Ways small businesses can implement a successful CSR program

January 19, 2018

When it comes to implementing an effective Corporate Social Responsibility (CSR) strategy, small business leaders can often feel overwhelmed. However, CSR activity shouldn’t be reserved just for the big players. Small businesses can also enjoy the benefits a good CSR program can bring.

10 of the most common workplace accidents and injuries

January 18, 2018

There are hundreds of thousands of accidents – many of them serious – in workplaces every year. That’s why it’s so important for every small business owner to take the proper precautions. Of course, even the best prepared among us can still fall victim to accidents at work. But to be forewarned is to be […]

Getting started with Google AdWords – A Step by Step guide for small businesses

January 15, 2018

A lot of small businesses start using AdWords in the hope that it will help them increase sales with small investment. This isn’t true. Yes, AdWords can help you increase sales but only with the right investment. To get the return on investment you’re hoping for, you will need to set up your account properly […]

How to overcome your speaking nerves by turning fear into your friend

January 11, 2018

When you’re starting a new business or part of a small team, public speaking is an essential skill and yet one that many of us fear so much. As a small business owner you need to be the face of your own business and being able to impress rooms full of people will open lots […]

The best UK cities for co-working

January 10, 2018

A new study examining 18 major UK cities reveals; Edinburgh is the most popular city for co-working spaces Leeds and Bristol are the next best. Brighton & Hove named as least favourable city. London near the bottom of the rankings.

5 Ways to make your blog content SEO-friendly

January 5, 2018

Blogging is something a lot of small business owners do. When it’s done well it can be a great low-cost way to reach out to potential customers. However, many new businesses can find that the effort they put into their blog isn’t as well rewarded as they’d hoped. So to help you realise all the […]

A Guide to employee perks and benefits for small businesses

January 4, 2018

As salaries, working hours and development opportunities are becoming more aligned from business to business, offering staff perks, benefits or incentives is a way of attracting, and retaining, talent. Glassdoor, the career site, say that 57% of all workers rate perks and benefits as one of the top factors they consider when deciding whether to […]

5 ways small businesses can effectively communicate brand messages without big budgets

January 3, 2018

The number of businesses in the UK is at a record high. It’s exciting the country is a fantastic place to start a business, but, it also means today’s business landscape is more competitive than ever before. With lots of competition for customers it’s imperative you find ways to stand out in a crowded marketplace […]

How small businesses can encourage mothers returning to work, and why this makes business sense

December 20, 2017

Over 99% of businesses in the UK are small and medium enterprises and, according to Wasp Barcode’s annual State of Small Business Report, 50% of small businesses say hiring new employees is the top challenge they face. ‘Parents’ represent a great pool of talent; however they seem to not be noticed by many small businesses. In fact, […]

9 of the Best & Fastest ways to improve your website results

December 19, 2017

The majority of startups and small business owners recognise the power of digital marketing and that having a website is a must have. With limited funds and marketing budgets, the majority of small business owners tend to buy their website from a creative agency or designer that does everything. However, as Tim Butler, founder of […]

3 Top Tips for a dynamic December

December 13, 2017

The Christmas holiday season is eagerly anticipated. But the forthcoming festivities mean that the number of working days in the month is curtailed – and at a time when planning for the new business year makes life busier than ever. So how can you maximise available working days to ensure a fully relaxing festive period? […]

Get your telecoms in order for the holiday period

December 12, 2017

Christmas is fast approaching and if you started a business in 2017 this may be the first Christmas period you have experienced as a business owner. It’s therefore important to starting think early about your telecoms and your customers over the festive season. If you don’t plan now, you may find that rather than having […]

Intelligent Customer Service: How AI is transforming experience of customers

December 8, 2017

The growth of AI is set to be one of the most disruptive technologies in the coming years for businesses of all sizes. Even in these relatively early days of AI, it is already affecting customer experience. The younger generation have grown up in a world where they are used to a quick and effortless […]

How to harness the power of Google for your business

December 7, 2017

Google is the world’s most popular search engine, controlling 79% of the market share and dealing with 3.5 billion searches every day. The power of Google is staggering, but many businesses aren’t fully harnessing this power. To help ensure you’re not missing out, we’ve asked Tim Butler, founder of Innovation Visual to outline how you […]

5 Key employment law issues that should be on every business’s radar in 2018

December 5, 2017

From the removal of tribunal fees to widespread claims regarding sexual harassment, 2017 has been a busy year in employment law. Although employers might hope for a quieter 2018, it’s looking likely that there will be a number of issues that are prevalent throughout the year, amid the on-going uncertainty of Brexit. With this in […]

Why recognition and reward matters for small businesses

December 1, 2017

Every business, regardless of size, scale or industry wants to get the best from its people. When people work hard, it logically follows that output goes up. The idea of achieving that through incentives is not a new one, but from the outside, it seems that a defined recognition and reward program is reserved for […]

A Startup’s guide to effectively using promotional materials

November 27, 2017

Making the leap into starting your own business takes a lot of bottle and brings a lot of new challenges. Those early days, as you work to drum up business and generate new customers, will be among the hardest you face. Making sure that your business stands out in your niche is crucial to your […]

How NOT to Network – 7 Business networking mistakes to avoid

November 24, 2017

When you start your own business, one of the first things you need to do is to start promoting it and finding customers? Depending on the type of business you are in, one age-old and sure-fire way to build relationships is through networking. However, if you are to enjoy the full rewards of networking you […]

Why cyber-attack recovery isn’t just an IT problem

November 21, 2017

Talking about the ominous threat of cyber-attacks these days has a whiff of closing-the-stable-door-after-the-horse-has-bolted about it. Cybercrime is out there and it’s happening right now to organisations of all sizes, in all sectors, all over the world. Hacks are more sophisticated, viruses are more widespread and systems are more vulnerable than ever. If the great […]

How a social conscience can help small businesses attract the people they need

November 20, 2017

By 2020, millennials will comprise more than 50% of the total workforce, according to PwC. This generation is radically different to any other, with new tastes, preferences, and expectations – and we’re not just talking about selfies. With millennials shortly to make up the majority of the UK’s workforce, businesses need to understand what motivates […]

What employers need to know about hiring staff from overseas

November 16, 2017

In all businesses, the focus is on employing the right person for the role. When the person you intend to hire is not a UK citizen, you need to be aware of the legal requirements to ensure you stay on the right side of the law. If you get things wrong you could be fined […]

Why you should consider a second broadband line for your business

November 15, 2017

Redundancy is a word many businesses would prefer to avoid, except for those businesses where redundancy means the inclusion of components to safeguard against the failure of vital equipment/services. For example, radio stations build in redundancy at every level of their business that involves broadcasting their content: back-up microphones in studios; back-up studios; back-up transmission […]

10 tips to help you choose the right telecoms package for a start-up

November 9, 2017

As a start-up business you have a lot to think about but not a lot of time. Although a phone line and broadband connection are essential, you may feel that ‘all the providers are basically the same’ – so are tempted to just go with the telecoms provider that’s the easiest or the cheapest. If […]

DBS checking employees – 6 tips to make sure you get it right

November 2, 2017

Whether you are a small or large business owner, it’s likely you will welcome any method that cuts down the level of effort and time needed to successfully perform a given activity. Employee recruitment and security checks can be time-consuming and laborious, so it’s helpful to know whether there are quicker routes that will benefit […]