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You are here: Home » Archives for Artificial intelligence

Artificial intelligence

Artificial Intelliegence and human touch in customer contact

Customer service is accelerating towards ever greater automation. In some sectors we’re already seeing chatbots and virtual assistants transforming the customer experience.

But at what point do the cost efficiencies that technology provide become less compelling, and can the human touch ever be fully replicated or replaced?

We asked Chris Cullen, head of sales and marketing at outsourced customer contact specialist, Echo Managed Services, to assess the changing consumer communication landscape and to explain how businesses can incorporate new solutions alongside traditional methods of customer contact. Continue…

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How new technologies affect small businesses

The kind of technological disruptions we are seeing raise questions for businesses of all sizes. What will work be like in the future? How will organisations adapt? How will they navigate their way to the ‘next horizon’?

How small businesses, in particular, respond to the challenges and exploit the benefits of smart technologies such as artificial intelligence (AI) will be a key determinant of their success going forward.

So what should you do to make sure your business benefits from new technologies like artificial intelligence, and doesn’t become obsolete? Continue…

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Change is happening rapidly in the business world. Artificial Intelligence, Augmented and Virtual Reality, and ever improving technology at almost level are just a few of the new trends that business owners will need to deal with in the next five years.

With these trends being pivotal for businesses of every size, we asked Rohit Talwar and Steve Wells of Fast Future Publishing to highlight the 20 future factors that business owners will need to address as they chart their course to tomorrow;

Continue…

You don’t have to think back very far to remember the time when disruptive start-ups and forward thinking businesses were championing a “digital first” strategy. Digital technology had been adopted by mainstream consumers and companies that failed to recognise it were being left behind.

More recently, that slogan has been replaced for many businesses by a new one, “mobile first,” and is not difficult to understand why. Today’s consumers are constantly on their mobile. Continue…

Technological innovation is happening ever more rapidly and the changes will transform every industry. Small and Medium Sized Enterprises (SMEs) can benefit from these innovative technologies but must strike a balance between using technology and being overwhelmed by it.

To help business owners embrace the potential of new technologies we asked Rohit Talwar, editor of, ‘The Future of Business’ and ‘Technology vs. Humanity’ to provide some practical advice on how to survive, and thrive, in the face of this continuous tidal wave of technological change. Continue…