5 Common Mistakes to Avoid When Handling a Crisis

mistakes when handling a business crisis

With each passing year, we are barraged with more and more stories of corporate scandals and wrongdoing. Recent examples include a global carmaker rigging their vehicles to cheat on emissions tests, a major bank illegally foisting accounts and credit cards on millions of customers without their knowledge or consent, and innumerable stories about sexual misconduct by powerful, entitled executives.

And these are just a few high-profile cases – the tip of the iceberg for anyone who reads the business news. (more…)