Confident SMEs plan to drive growth in 2018 with innovation and customer focus

SMEs plan to grow by focusing on customersNew research finds the UK’s SMEs are optimistic about the global economy and their role in it – and indicates that they are going ‘back to basics’ to unlock ambitious growth over the next 12 months.

The study also suggests that Britain’s SMEs could be ripe for international expansion.

American Express has partnered with Oxford Economics to survey SMEs from around the globe, to understand the threats they face and the business opportunities and strategies they will take advantage of in the year ahead.

Study shows SMEs plan to grow in 2018

The research makes for positive reading, showing that UK SMEs – the backbone of the economy – will focus on core strengths to support confident growth plans in the coming year.

The research found that 41% of UK SMEs point to using their advantages as an SME – such as agility, innovation and strong customer relationships – as one of their top three strategies for fuelling revenue growth in 2018.

Respondents also prioritised agility as the most important capability to develop over the next three years for meeting business challenges, and are planning to consolidate their operational effectiveness in 2018.

Just under half of those surveyed (47%) put increasing operational efficiency in their top three contributors to financial performance over the next three years.

Customer focus is key to growth

UK SMEs also recognise that staying close to customers’ changing demands will drive growth this year. In fact, the UK is the most customer-centric market out of the 12 countries surveyed, with 45% of British SMEs saying this is important for revenue growth compared to a global average of 36%.

This back to basics approach comes at a time when the UK’s SMEs feel confident about the global economy, and predict strong revenue growth.

Confidence levels among the UK’s SMEs have more than quadrupled in the last year, with 57% of SMEs feeling optimistic about the global economy over the next 12 months, compared to just 14% going into 2017.

Confidence levels in the UK are 10% higher than the global average of 47%. And UK SMEs have ambitious growth targets – with almost a quarter of UK SMEs predicting they can achieve revenue growth averaging over 10% for the next three years.

Uncertainty in UK economy biggest threat to growth

Though enjoying a positive glow about the overall economic prospects for the future, UK SMEs remain alert to changes in the outlook; over half rank economic uncertainty in their domestic economy as the biggest external threat to their business.

Economic uncertainty replaces political uncertainty, which was cited by SMEs as their biggest challenge 12 months ago. Similarly, 2018 also marks a return to concerns over changes to policy and regulation.

The switch to the more traditional business concerns suggests that SMEs are confident about doing business in an increasingly stable environment in 2018.

Commenting on the research findings, Jose Carvalho, Senior Vice President at American Express Global Commercial Payments, said:

“After a challenging few years for businesses of all sizes, it’s encouraging to see such high levels of confidence among the country’s SMEs. Our research shows that the UK’s smaller enterprises are primed for success in 2018 by focusing on their special advantages, staying close to their customers, and improving efficiency.”

Exporting opportunities

The research also indicated that while many SMEs are focused on consolidating their current market share in 2018, they shouldn’t forget international opportunities.

While only 24% of the SMEs American Express and Oxford Economics spoke to are currently exporting, these businesses are experiencing – and expect to continue experiencing – improved financial performance.

They are also more confident about the economy and better innovators, suggesting that there’s an opportunity to increase profit and capability by looking abroad.

Carvalho continued: “While expanding internationally isn’t easy, the rewards can be huge. The UK’s SMEs are in a prime position to make inroads abroad by taking advantage of their natural agility and attention to consumer demands. Our research shows that building market intelligence and making the most of government advice and support is key to export success.”

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One response to “Confident SMEs plan to drive growth in 2018 with innovation and customer focus”

  1. […] research shows UK SMEs are more confident than ever in 2018 and 41% plan on using their agility, innovation and strong customer relationships to reach ambitious […]