The power of referrals – how tradesmen can win new customers online
Traditionally, tradesmen have thrived on word-of-mouth recommendations, but in today’s marketplace online referrals can have a big influence on whether a customer decides to employ your services.
How to find the perfect business premises
Of all the things you need to deal with when you start your business, two areas are particularly scary and will give you most hassle: recruitment and finding premises. Get either of these wrong and…
Why it’s vital to have clear ‘Terms & Conditions’ for your business
New start-ups and small businesses often fail to give much thought to their standard “Terms and Conditions of Business” (T&Cs). That is, until there is a dispute with a customer, by which time it may…
How to handle disciplinary issues in the workplace
Despite every effort, even the best-run businesses may encounter disciplinary problems with employees from time to time. Although it is always best to focus on effective management practice and preventative measures, having clear and fair…
The Consumer Rights Act 2015 – 7 Key points for small businesses
As all businesses and traders selling to consumers should know, the Consumer Rights Act 2015 (CRA) came into force on 1 October 2015 and overhauled the UK’s legislation on selling goods and services to consumers.
Dismissing a member of staff – how to do this within the law
Having to dismiss an employee is something many employers dread, due to the possibility that the dismissed employee may take them to an employment tribunal if they feel they weren’t treated fairly. This is why…