• Building your influencing skills and mastering the art of persuasion

    As a business owner, you are often the face of the business at every turn. Whether you’re dealing with customers, suppliers, partners or staff, what you do matters and sets the tone for your whole…

  • Interviewing job candidates – How to get it right

    Although some employers perceive interviewing as a small part of the recruitment process, it is a vital opportunity to examine how potential candidates measure up against the needs of the business and, as such, it…

  • eCommerce Regulations

    A small business guide to e-commerce regulations

    If you are selling any products or services online, you need to comply with e-commerce regulations. But what exactly must your business do to comply with these regulations? We asked Adrien Herbert of Lawbite to…

  • Direct mail mistakes to avoid

    7 common direct mail mistakes to avoid

    Even in an age of digital marketing, the use of direct mail as a way of attracting and converting new customers as well as touching base with previous clients remains a tried and tested technique.…

  • job advert in newspaper

    Guide to writing job adverts – for small business owners

    Advertising for a new member of staff is something many business owners will need to do. Whether it’s because an existing employee is leaving, or a new role is being created, advertising for job vacancies…

  • A guide to carrying out a disciplinary investigation

    A disciplinary investigation is the first important step in carrying out a full and fair disciplinary process. It is one step that employers may find insignificant but, on the contrary, a proper investigation will generally…

  • How to tackle disputes in the workplace

    It’s not uncommon that when an employee makes a complaint about a fellow colleague that employers wish to bury their heads in the sand and ignore the issue. A getting on with business approach, however,…

  • The seven steps of selling – understand the sales process and close more deals

    If you can develop a better understanding of the selling process, you’re more likely to make those all-important sales. And by knowing more about the seven specific steps you need to take before you can…

  • mental health small business

    How to change attitudes to mental health in the workplace

    A recent survey about mental resilience of almost 2,000 workers found that nearly a third of UK employees feel unsure about who to talk to or where to find help or support regarding mental health.…