Complaints about poor service are increasing across the UK telecoms sector, by both consumers and businesses alike.
Whether it is missed appointments, late setup, poor quality connections or simply “it doesn’t work”, customers can now seek redress for sub-standard telecoms performance. (more…)
Some businesses will work on Christmas Eve but then close down until Thursday, 2nd January. It may feel as if everyone is off work and every office is closed (especially with many schools closed until the 6th or 7th of January as well) – but that’s not entirely accurate.
As a small business owner you don’t want to lose out on business over the Christmas period, so here are a few tips to help you get a festive break, without disappointing customers; (more…)
As a start-up, every piece of data; whether it’s information about a new customer, a networking contact, your sales brochure or invoicing data, is hard won and valuable. As your business matures much of this can be re-purposed and re-used to save time, and cut costs – but only if you’ve kept it safe.
So, what happens if you have a critical failure and lose some, or all, of this data? (more…)
As a smaller business or startup, it is important to be economical in all of your actions and processes. That way, the money you save can be spent elsewhere to help expand your business.
However, sometimes it can be difficult to know in which areas it’s possible to save money; especially if they aren’t frequently talked about. (more…)
When asked whether SME businesses need to protect themselves from cyber attacks, the response is easy: 43% of cyber attacks are aimed at small businesses.
If you are a small business and aren’t protecting yourself, you need to review this and put suitable protection in place. Mike Ianiri, Redsquid explains what you should do. (more…)
Everyone wants to get the best deal on their telecoms – but buying just on price, is unlikely to give you a great return. Not all telecoms solutions are the same; so, it’s important you ask the right questions to ensure you get the best deal.
We asked, telecoms specialist, Dave Millett to reveal the key questions to ask when getting broadband, lines, mobiles and VOIP solutions for your business. (more…)
The Summer is half over but British weather means that you’re never actually sure when the warm weather will come and go.
Summer holidays can cause staffing problems for small businesses, so we asked Gary Young of Equinox to share some ways you can use technology smartly to keep staff and customers happy when the sun is shining. (more…)
There’s no denying telecommunications play an important role for businesses. Your telecoms facilitate interaction between you and your customers, as well as keeping your employees connected. So, when it comes to your telephone infrastructure, you want to make sure it’s strong and stress-free. (more…)
A productive business is a profitable business. A simple, but very true statement. But, according to a Close Brothers report (PDF), the UK lags behind the rest of the G7 countries by 16%.
So what is holding back productivity, and what can British businesses do to become more productive? (more…)
While cyberattacks on companies that are household names are often highly publicised and reported on, attacks on small businesses often go unnoticed by the media despite accounting for 43% of targeted attacks. These attacks might not hit the front page, but they are having a significant impact on small businesses across the globe. (more…)
Virtually every business now relies on technology to trade successfully so need to invest in the right technology. For large businesses, this is rarely an issue, but for early stage and small businesses, these can be big decisions and the wrong ones can cause real problems. This guide aims to help you make the right decisions when it comes to IT and telecoms. (more…)
5G is the word on everyone’s lips at the moment, with the UK recently taking strides to develop its network infrastructure. The technology is expected to be rolled out properly by 2020 and hit over one billion connections by 2025.
The fifth generation of mobile networks promises even faster download speeds, less lag and a more stable connection than existing 3 and 4G. But what does this mean for businesses, and how can they prepare for its arrival to get first-mover advantage? (more…)
Can Artificial Intelligence (AI) play a part in improving your business telecoms? Will it impact landline, VoIP, Mobile or fibre/copper broadband services? Mike Ianiri, of Equinox looks at where developments in AI can benefit business telecoms. (more…)
Copper is dead. Long live fibre broadband – or so the ISPs will have you believe.
But as Mike Ianiri of Equinox, explains, fibre broadband will soon be overtaken by better alternatives so businesses should not be tempted to install it. (more…)
Changes in telecoms, that are already in motion, will be developing at an even faster rate over coming months. To help you understand what’s happening, we asked Mike Ianiri of independent telecoms brokerage, Equinox to explain what business owners need to know about the telecoms changes heading our way. (more…)
Having a data network has become a requirement for all modern businesses, regardless of size.
An IT network gives your workforce access to the internet and other services like VoIP, allowing employees to communicate and share files with clients, customers and each other. (more…)
Predicting the future is, naturally, a difficult task. If it wasn’t, life (and business) would be a lot less interesting.
However, being able to spot the winds of change when it comes to business technology is vital for companies of any size to make the right long-term strategic decisions. (more…)
Every year there is a new mobile operating system update, so businesses can be forgiven for not being aware of the vast array of new features that are made available.
In fact, it is usually the case that most users are not engaged enough to uncover the secrets that a new OS has to offer. So to help you benefit from the best new features on iOS 12 and Android Pie, we asked Anthony Main of The Distance to highlight the new features that businesses can take advantage of. (more…)
Starting a new business is a mixture of fun, fear and challenge. For many new business owners, the technology side of things can be particularly fearful. With so many things to think about, how do you know what you do and don’t need to be able to make a success of your new business, and stay on the right side the law?
So to help you tackle the tech, we asked Mike Ianiri to outline the technology essentials for startups, and how to maintain IT security from day one. (more…)
The role of cybersecurity is becoming increasingly important in 2019, with studies showing that the average data breach in the UK can cost companies around £2.7 million and up to 163 days to correct.
Whether it is phishing or external hacks, the exposure of key data can be hugely costly to an organisation and some may never recover. With this in mind, there are a few simple things you can do in order to protect your website, big or small, from hacking and the associated costs. (more…)
It may seem like yesterday, but Amazon first began disrupting the retail status quo nearly 25 years ago. As one of the world’s largest online retailers, it has set ecommerce standards. But it now has its sights set on stores.
With Amazon’s move into offline retail set to be a game-changer, we asked Retail Technology publisher, Miya Knights to look at the technology driving no click retailing. (more…)
Many small businesses up and down the country have a corner or storeroom where dead or unused electronic kit sits, unused and gathering dust. Many of us keep it there because, hey you never know, it might come in handy for spares one day. But it never does and ends up sitting there for years.
In this guide, we look at everything small businesses need to know, including legal obligations, when it comes to disposing of their e-waste (however long it’s been sat in a cupboard). (more…)
Christmas is just around the corner; the high streets are flooding with people, the markets are springing up in town and city centres across the country, and the festivities are in full swing.
While it is a time of great celebration and merriment, Christmas can also be incredibly stressful with a stack of work to complete before the calendar makes its way to the 25th of December. So to help you negotiate the festive season, here are six great apps that will make things a little easier at the most wonderful time of the year. (more…)
Today’s events offer the best of both worlds when the right technology is applied to the immediacy of the face-to-face experience.
Delegates can enjoy the impact of personal, immediate interactions, networking opportunities and cutting-edge talks – with the added benefits of VR experiences, social sharing, personalised follow-up experiences and automated check-ins. In this way, the beauty of the face-to-face event is only enhanced through smart tech deployment. (more…)
Whether its public, private or hybrid, cloud is redefining how SMEs use IT. Businesses of any size can now acquire high-quality, IT software and technologies when they need it.
According to the latest research, total cloud adoption in the UK now stands at 88 percent and no longer are SMEs trailing behind larger corporates, with adoption rates reaching 82 percent in 2017. (more…)
Businesses cannot afford to neglect cyber security in 2018. A recent report published by Beaming found that UK businesses are attacked online every 2.5 minutes, with the average firm suffering from 52,596 cyber-attacks between April and June 2018.
Small businesses are particularly vulnerable to these attacks, as a lack of security/training budget and expertise leaves many unable to properly protect their confidential information.
But all is not lost for mall businesses. The best way to defend your company from a data breach isn’t by investing millions in expensive software and data security experts, it’s by thinking like the person behind the attack in the first place – the hacker. (more…)
According to the latest Zurich SME Risk Index, almost one in six UK SMEs have fallen victim to cyber attacks in the past year, costing a fifth of victims over £10,000 and 1 in 10 over £50,000.
It’s clear no SME should gamble when it comes to cyber security, especially with the new GDPR regulation in force. Delaying action will put your business, your employees and your customers at risk.
It may seem like a challenging task but as Adam Louca, Chief Technologist – Security at Softcat explains, there are simple and affordable ways small businesses can strengthen their cyber defences.
For small businesses broadband is an essential requirement and yet for many people it’s hard to get the level of service they want from their supplier.
Why is this and what steps can you take to get the quality of broadband you need to run your business successfully?
We asked telecoms expert, Dave Millett to explain what alternative options you have if your business can’t get the broadband service you want from one of the main suppliers.
You don’t need to be a multi-national enterprise to be an enticing target for cyber criminals. Half of small business owners experience at least one type of cyber-attack over a one-year period, research from Nationwide’s Small Business Indicator survey revealed.
The reality is poor cyber security awareness and a lack of dedicated IT professionals make startups and small businesses tempting targets to well-funded networks of cyber criminals. So what are the simple steps you can take to protect your business? (more…)
There is a lot of talk about data science, big data, AI, and IoT these days, but what is the reality behind the hype? What do these terms actually mean, and what impact could these have on your business?
Let’s take a look at 10 of the highest profile tech terms affecting businesses in 2018; (more…)
Britain’s entrepreneurial nature is highlighted by the fact that a new business is founded every hour. But only a small portion of these start-ups will make the leap to become a growing business that enjoys success at scale.
For the best chance of becoming a successful scale-up, small businesses need the right people, systems and processes in place, with an invest-to-grow mindset. They need to plan for the complexity, standardise and automate processes wherever possible and eliminate manual processes. (more…)
There are a million things to think about when you start a small business. Your website alone is a field of rabbit holes – content, structure, design, SEO, social media integration – down any one of which you might lose yourself for days if you don’t know what you’re doing.
One area that small business owners tend to neglect, or to consider out of their league is web traffic analytics. Yet this form of stat management is nothing less than essential if you want to make your website a worthwhile proposition. (more…)
For any small business, the decision to switch to a cloud-based system where all pieces of data can be stored online is one that’s worth deliberating.
Platforms such as Microsoft Office 365 have many benefits, but they might not always be suitable for every business. To help you decide whether or not it’s a system that works for your business, here are the pros and cons of using MS Office 365 for business. (more…)
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Running your own business can be very enjoyable, if also fraught with potential distractions. You must make sure that you stay focused while instilling the same attitude in any employees that you have brought under your wing. However, software can help ease both responsibilities for you.
Here are some great examples of tools that can help you manage your corporate time, cut out administrative errors and, ultimately, maximise your workforce’s productivity and output. (more…)
Every article on cybercrime makes alarming statements about the issue becoming more of a threat year after year.
And sure enough, this was borne out in 2017 with some very high-profile cyber attacks, significantly impacting both the NHS and the UK government.
So, as a small business owner, what are the key cybesecurity threats and issues you need to watch out for in 2018, and how can can you guard your business against these? (more…)
Technological developments are driving changes in all aspects of business. And business telecoms is no different.
Startup and small businesses can reap the benefits the advances in technology are bringing, but they need to ask the right questions when it comes to the cloud, contracts, coverage and customers.
So what are the key factors and trends small business owners need to think about when it comes to business telecoms in 2018? (more…)