10 ways to keep customers happy during the downturn

Small business owners will be working hard (and longer hours) to offset the effects of the economic downturn. Whereas customers may have flocked to you during the boom, now you need to go that extra mile to keep existing customers happy, and gain some new ones. Here are some top tips from the Bytestart team:

Why you should welcome negative feedback from customers

Your business can be a cruel mistress sometimes. Especially during those moments when it seems as though everybody and everything is ganging up against you.

You know that busy week where you don’t have much time, yet everything seems to go wrong? That’s the week you will get a complaint from your biggest customer.