Faulty or Unwanted Goods – What Are Your Customer’s Rights?

Consumer Rights Act - small business guide

If your business involves selling goods to customers you will, inevitably, need to deal with a percentage of customers that want to exchange items, or are seeking a refund.

As a small business, it’s really important to know what your legal rights and duties are when it comes to customers that have bought your goods. (more…)

The Consumer Rights Act 2015 – 7 Key points for small businesses

As all businesses and traders selling to consumers should know, the Consumer Rights Act 2015 (CRA) came into force on 1 October 2015 and overhauled the UK’s legislation on selling goods and services to consumers.

It also introduced legislation on the sale of digital content for the first time (distinguishing digital content from goods and services) and re-clarified contractual terms that could be considered unfair when dealing with consumers.

In response to the Consumer Rights Act, all businesses should be updating their terms and conditions to ensure they reflect the new legislation. Other key points those selling to consumers need to consider, include;

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