According to Billy Ocean “when the going gets tough, the tough get going” – a sentiment many people working in business would echo and applaud. Tough is a word people often use to mean resilient. It may not scan as well, but when the going gets tough, the resilient remain resourceful, creative and healthy.
Studies have found that more resilient people are higher performers and respond better to change. They are more motivated, build better working relationships and are less likely to take time off sick or suffer from low morale. (more…)
Latest figures from the Government have shown that 131 million working days are lost to sickness absence very year in the UK, and over 1 million workers had sickness absences greater than one month.
The cost to employers, and to the country, in lost productivity, is considerable. Therefore, steps are now being taken to reduce longer term sickness absences by between 20% and 40% annually.
With the recent introduction of the ‘Fit for Work’ scheme, the Government is attempting to cut the cost of sick days, but how does the scheme work, and how can employers use it to lower the number of staff absences in their business? (more…)
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Job adverts play an important role in recruitment yet are often rushed and overlooked. Eldon Jobe, CEO of HRS Recruitment Software explains how to write a great job advert.
When a member of your staff takes a holiday, do you feel like you’re the one having a break? While they’re away, does your time at work feel less stressed? Do things run more smoothly? Is being at work just more enjoyable? And does the workplace in general seem lighter? Do the people around you seem more contented, even though they’re taking on the workload of their vacationing associate?
That can’t be right.
Well it’s not. And you need to do something about it. Otherwise, you’re effectively paying someone to sabotage your business. But how do you fix it? (more…)
The short answer is yes. But most business owners and managers seem to think that it is currently impossible to fire anyone, let alone be thanked for doing so.
Too many owners and managers hold these two beliefs about firing staff: (more…)
As 2015 progresses, increasing numbers of small and medium sized businesses (SMEs) – those employing up to 30 members of staff – are getting closer to their automatic enrolment staging date, where they will be required to enrol staff into a workplace pension scheme.
Hundreds of thousands of small employers across the UK will have already received letters from the Pensions Regulator (TPR) telling them of their Automatic Enrolment duties as an employer. However many small businesses still don’t know what they need to do. (more…)
I used to think I used a coaching style with the teams I led. Then I went on a coaching course to learn a little bit more. Imagine how disappointed I was when I found out that I hadn’t been coaching at all!
It turned out that all I had been doing was being vaguely encouraging while I told them what to do and how do it. And I was so busy because I always needed to know everything they were doing, so I would always know what to tell them to do.
I discovered that getting people to do things my way, no matter how nice I was while I was doing it, was nothing like coaching.
Giving your customer a great experience is not just about customer service. It goes far deeper than that. It’s also essential if you want to increase your sales and make your marketing budget go further.
The reason people don’t want to do business with organisations that aren’t customer focused is because it’s so difficult to do business with them! As a start-up or small business the last thing you want to do is make life difficult for your customers!
This is why it is important to understand that delivering great customer experiences is about the WHOLE customer journey.
From website design, product design, and marketing to finance, operations, HR, procedures and policies. You name it, and it should be linked to delivering a WOW customer experience.
One of the beautiful things about running a small business is that it’s so much easier to motivate your staff.
As the leader of a small team, you will have the opportunity to get to know exactly why each employee is working for you – and use that knowledge to press the right buttons and positively influence productivity.
Managers of large companies can’t do that, especially when their hands are tied by daft schemes “sent from head office”. You can therefore use the advantages of a well-motivated team to sharpen your business’s performance against your bigger rivals.
There is a wind of change blowing through employment law landscape. Employers need to think carefully during all stages of the employment relationship before taking any steps.
As you grow your business you will eventually need to rely on other people to execute the work while you focus on sales and running the business. This also means that sooner or later you will have a difficult employee to deal with.
Employers faced with employees on long term sick leave or who suffer frequent shorter periods of absence as a result of illness are often in a difficult position. As the laws relating to sick leave and discrimination have become ever more comprehensive, understanding your rights as an employer has never been more important.
The easiest and most risk free way to start a business is to base it at home and do all the work yourself. Many successful firms started that way and grew organically; funding growth from increased sales rather than by borrowing cash.
But for some businesses starting up it’s virtually impossible to get going or grow without employees of some kind.