A guide to dealing with workplace bullying

Workplace bullying can take on different forms, including verbal or written, cyber bullying.

In a survey conducted by the charity Family Lives, almost three-quarters (73%) of those surveyed who had experienced bullying at work said that the bullying was verbal and included threats, while a similarly high proportion (60%) felt the bullying was social, for example being excluded, ignored and isolated. More than a third of employees who had experienced bullying said that it continued for over a year.

Dealing with all types of bullying behaviour quickly and effectively is key for employers to restore morale, productivity and attendance within their organisation and maintaining positive work relationships between employees and managers alike.

In this guide, Peter Done, MD of employment law specialists, Peninsula Business Services explains how to spot, and tackle any instances of bullying in your small business;

(more…)

Dismissing a member of staff – what you need to do to stay on the right side of the law

Having to dismiss an employee is something many employers dread, due to the possibility that the dismissed employee may take them to an employment tribunal if they feel they weren’t treated fairly. This is why you should take care to act reasonably towards employees throughout the dismissal procedure.

So if you have a member of staff that you feel you may have to dismiss, this guide will hep you to understand how you can do this legally and without the unwanted fear, distraction or costs of appearing before an employment tribunal.

(more…)

First Aid Kits: What does your business need?

As a business owner, the welfare of your staff will naturally be a key concern. Health and safety is just one of many concerns for small businesses, both in terms protecting employees and complying with the law.

The government’s Health and Safety Regulations state that employers must provide “adequate and appropriate” equipment that ensures injured employees can be treated immediately if they have an accident or feel ill. The regulations apply to businesses of every size, even if you have fewer than five employees, so this means you need to have First Aid Kits available to treat staff injuries and illnesses.

(more…)

7 ways employers’ spying on workers has backfired and destroyed staff motivation

The discovery of heat and movement sensors fixed to workers’ desks at The Daily Telegraph has led to accusations that employers care more about their bottom line than they do about having good workplace relations with their staff.

That’s the view of Protecting.co.uk, a nationwide workplace law consultancy, which says whatever reason given for placing the tracking devices on staff  desks, the lack of trust could be fatal for any organisation.

This is just one of many ham-fisted decisions made by bosses up and down the country that have proved toxic for employer-employee relations. (more…)

4 Steps to building your business by hiring ‘ugly ducklings’

Recruitment can be a tricky process for any business. Figuring out where to source candidates, considering what to include in the job ad, and trying to decide what salary bracket should be offered can make the process more delicate than you may initially think.

Here, Shweta Jhajharia, of The London Coaching Group takes a fresh approach to recruiting for your small business. It’s counter-intuitive, but she reveals how advertising a job with a lower salary can actually attract more applicants for your vacancies, and how you can use this approach to attract high-potential, ‘ugly ducklings’ to your team. (more…)

The ‘Fit for Work’ scheme – what it means for employers

Latest figures from the Government have shown that 131 million working days are lost to sickness absence very year in the UK, and over 1 million workers had sickness absences greater than one month.

The cost to employers, and to the country, in lost productivity, is considerable. Therefore, steps are now being taken to reduce longer term sickness absences by between 20% and 40% annually.

With the recent introduction of the ‘Fit for Work’ scheme, the Government is attempting to cut the cost of sick days, but how does the scheme work, and how can employers use it to lower the number of staff absences in their business? (more…)

The real cost of taking on your first employee

Taking on your first employee should be an exciting time. It means your business idea is working and you need help to expand. But while employees will help your business grow, they will also bring new stresses you may not have encountered before.

When you are employing new staff, there are all sorts of costs that you must take into account. Plus the way your business runs with just you and any business partner, may not continue to be appropriate when employees are on board.

This guide will help you identify the true costs of an employee, and build a plan to manage the impact on your business. (more…)

How firing under-performing staff can be the kindest thing to do

If Alexander Armstrong gave 100 business owners 100 seconds to name words describing the kind of boss they are, the chances are, “cruel” would be a pointless answer.

But some of the 100 would be wrong. Why? Because many well-intentioned business owners continue to employ some members of staff who, because of their results and/or attitude, quite simply shouldn’t be there.

Here, HR expert and author of Fire Well, Sue Ingram, explains to ByteStart how a small business owner should deal with problem staff and how letting an employee go, can be the most considerate action an employer can take;

(more…)

Start up by listening your way to a better business

Employers and employees talking to each other is a good thing… right? Of course it is, but only if they’re actually listening. Key to the success of any start-up is effective communication between everybody in your team. But that means more than merely ensuring that all your staff know what’s required of them.

An employee can often feel their role is that of a worker bee, and all that’s asked of them is to get on with it. While this relationship can work to an extent, it usually results in frustrated staff because they know the business and can see how to improve aspects of their work, but there’s no outlet for them to share their unique understanding, insights and ideas.

So, if you’re starting a business, (or running an existing business), and want to harness the full talents of all your staff, you need to learn to listen actively.

(more…)

Are you relieved when a staff member goes on holiday?

When a member of your staff takes a holiday, do you feel like you’re the one having a break? While they’re away, does your time at work feel less stressed? Do things run more smoothly? Is being at work just more enjoyable? And does the workplace in general seem lighter? Do the people around you seem more contented, even though they’re taking on the workload of their vacationing associate?

Yes?

That can’t be right.

Well it’s not. And you need to do something about it. Otherwise, you’re effectively paying someone to sabotage your business. But how do you fix it? (more…)

Team reboot: How to achieve employee engagement

One of the big problems for businesses today is that fewer than 20% of employees are fully engaged at work. This is, of course, a huge waste; for the individual, the team and the company.

As a company, you pay for 100% of employees agreed work time. If your employees are not fully engaged, this means you are only getting a small part of their paid-for capability – and they are not fully valuing their own time.

So how can you improve employee engagement in your business and what benefits will it bring?
(more…)

How to motivate employees and create a loyal workforce on a budget

A recent survey by the Institute of Leadership and Management (iLM) suggested more than a third of UK workers (37%) were hoping to leave their current job inside 12 months, and that a quarter of people planning to change jobs were doing so because they felt underappreciated by their current employer.

Other studies have shown that many UK employees feel undervalued at work and often it’s the small things that count. Last year recruitment website monster.co.uk found 58% of British workers don’t believe employees are thanked enough in the workplace, with 54% saying this left them feeling unappreciated and 41% feeling demotivated as a result.

So what can small business owners do to help ensure staff are motivated to do a good job and want to stay with you for the long-term? (more…)

Using staff benefits to motivate and retain employees

In an increasingly competitive business world, nurturing your existing staff can help you avoid a high turnover rate. If you’re constantly losing employees you find yourself spending a lot of valuable time training new staff, but not reaping the rewards down the line.

In any small or start-up business, one of the most important aspects is to find the right staff for the company. Employees need to be a good fit for any business, and in a start-up environment staff need to have the drive, innovation and determination to ensure that they make any venture a success.

While training may be a big upfront cost, it is vital to retaining new employees and ensure that the investment you make in recruitment and training are not drained from the business as employees leave the company.

So what staff benefits can you introduce to help you draw high-calibre employees to your start-up or small business? (more…)

How setting up a salary sacrifice scheme can cut the tax bills for both employees and employers

As a small business owner you may not have lots of money sloshing around. You know your staff are your most important asset, but you may not be able to afford to give them a pay rise.

So how can you be an attractive company to work for, motivate and reward staff and promote loyalty without increasing your pay bill?

Believe it or not, introducing employee benefits may be the answer. There is a range of benefits which won’t be a cost to your company and will actually provide savings by reducing your tax liability. These are known as salary sacrifice arrangements.
(more…)

What small businesses can do to manage the extra costs of the National Living Wage

In April 2016 the National Living Wage legislation will come in to force. From this date all employers will be required to pay staff over the age of 25, a minimum rate of £7.20 per hour.

With experts suggesting that National Living Wage (NLW) could be a step into the unknown, many business owners are rightly feeling nervous about the new legislation.

Lord Wolfson, the boss of Next, for example has stated that prices at the retailer could be driven up by the legislation, which would mean an extra £27million being spent on wages each year. Similar soundings have come from businesses like Whitbread, owner of Costa Coffee and Premier Inn, too – warning that the National Living Wage would cost them an extra £20million.

All businesses with employees will be affected, but those that employ staff with pay rates at, or near the existing minimum wage will be hit hardest. So what can employers do to prepare themselves for the National Minimum Wage legislation? (more…)

How to prepare for and handle an employee grievance

Being an employer comes with all manner of responsibilities, not least ensuring the happiness and safety of your staff.

So when an employee approaches you, or the person responsible for HR within your organisation, with a problem or complaint (a grievance) you need to ensure you have the necessary procedures in place to resolve the situation efficiently and fairly.

Failing to recognise and deal with a grievance properly could result in the complaint going to an employment tribunal, which would likely prove to be costly, not to mention a huge strain on time and resources on any small business.

To help ensure, your business avoids such costly distractions, here’s how to prepare for, and manage staff grievances.
(more…)

Disability in the workplace – what small businesses can do to manage it

Disability in the workplace is a very contentious issue, and something that we certainly wouldn’t be able to definitively cover here.

However, what we can do is to help you as an employer to understand how to behave with care and attention – so as to avoid getting into any grief when it comes to dealing with any disability in your business.

(more…)

Automatic Enrolment – small businesses urged to act

As 2015 progresses, increasing numbers of small and medium sized businesses (SMEs) – those employing up to 30 members of staff – are getting closer to their automatic enrolment staging date, where they will be required to enrol staff into a workplace pension scheme.

Hundreds of thousands of small employers across the UK will have already received letters from the Pensions Regulator (TPR) telling them of their Automatic Enrolment duties as an employer. However many small businesses still don’t know what they need to do. (more…)

How getting a DBS check on new employees can reduce fraud and help protect your business

It’s natural to want to protect your business. After working hard to get where you are today, you want to do all you can to safeguard your company against any potential threats.

While many companies are cracking down on criminal attacks from burglars, they often disregard the threat of fraudulent attacks from their very own staff, which can have even worse consequences for their business.

Cases of fraud cost businesses the equivalent of 5% of their annual revenue, a report by the Nations on Occupational Fraud and Abuse revealed.

While loss of short-term profits is detrimental to any business, it isn’t the worst consequence of internal fraud. Imagine if an employee gained access to sensitive customer data and used it to their advantage. This could result in terrible repercussions for your customers, a badly damaged brand reputation for your business, and cause lasting, long-term harm to your firm. (more…)

How coaching can help you to inspire your team and ensure employees fulfil their potential

I used to think I used a coaching style with the teams I led. Then I went on a coaching course to learn a little bit more. Imagine how disappointed I was when I found out that I hadn’t been coaching at all!

It turned out that all I had been doing was being vaguely encouraging while I told them what to do and how do it. And I was so busy because I always needed to know everything they were doing, so I would always know what to tell them to do.

I discovered that getting people to do things my way, no matter how nice I was while I was doing it, was nothing like coaching.
(more…)

3 out of 10 employees have taken drugs at work

Nearly a third of workers have admitted using drugs at work, and virtually every employee say they’ve been drunk in the workplace.

These are the incredible figures from a new survey carried out for Protecting.co.uk, which also found significant numbers of staff are “under the influence” every working day.
(more…)

Anxiety and depression – how to manage them in the workplace

Instances of anxiety and depression in the workplace have become much more common in recent years; it’s a matter of record. For example, the number of mental health related absences in the NHS last year showed a two-fold increase since 2010, and on average in the UK 23 days are lost for each case of stress, depression or anxiety.

Whilst these statistics may not exactly represent the state of mental health in your business, it’s worth thinking about. Not least because mental health issues affect more people in the UK than you might think, about four in ten adults having experienced anxiety about their work in 2014.

So, as an employer, what should you do if one of your employees encounters mental health issues? If they’re work-related especially, what is expected of a business?
(more…)

Taking on an employee for the first time – 4 things you must get right

If you are taking on a new employee, you need to be aware of a whole range of issues. With staff come a range of responsibilities that you, as an employer, are required to fulfil.

Taking on the first employee in your small business is something you should take real care doing. What many employers don’t realise is that small errors in an employee’s early days can cost them thousands of pounds.

To help you successfully hire your first member of staff, here are 4 key things that you must get right.
(more…)

A Guide to mindfulness in the workplace – how it can help staff wellbeing and productivity

When it comes to the subject of employee wellbeing, it is very easy for employers to push it to the bottom of the agenda, or shrug it off as a waste of valuable time.

But with many firms now taking staff wellbeing seriously, and beginning to recognise the benefits of a focus on ‘mindfulness’, this guide explains what business owners and leaders need to know about mindfulness in the workplace and highlights the benefits in can bring to modern businesses.
(more…)

Employment law changes businesses can expect in 2015

With 2015 fast approaching, an important year in the political calendar, employers are sure to be turning their mind to preparing for any changes set to come in over the next few months.

It’s clear, if last year is anything to go by, employment law will not remain the same for very long and so there are a number of changes that businesses can expect in 2015. (more…)

Legacy, loyalty and upside-down leadership

How do you define leadership? There are thousands of books, resources, classes and experts, together forming what might be described as a leadership industry. So it’s not surprising that leadership definitions abound.

Most definitions of leadership are likely to combine a number of words or ideas, such as: vision; belief; action; motivation; inspiration; intuition; or charisma. But how many would use the words legacy or loyalty?

Thinking about leadership in these terms implies an upside-down interpretation of what it means to lead.
(more…)

How to attract and retain the best employees

There are a few certainties in life; death, taxes and skills shortages. However you’ll notice that some companies suffer more than others when it comes to hiring and keeping great employees.

So, how can you be one of the smug employers that attracts and retains great people when everyone else is struggling? And how can you keep the down costs of recruiting staff?
(more…)