All workers are entitled to receive a minimum of 5.6 weeks’ paid annual leave. Whilst this is a benefit for staff, employers can find themselves struggling to manage staff holidays around their business needs.
To help make sure your business runs smoothly, here is an overview of how to successfully manage staff holidays. (more…)
The US Marines are world-famous for their exacting standards and ruthless efficiency. The conditions they operate under might be very different from those we see in the commercial world, but there are very valuable lessons that businesses can learn from the Marines.
Here, James Bowen and Brian MacNeice, authors of Powerhouse – Insider accounts into the world’s greatest high performance organisations – explain what your business can gain by studying the strategies and tactics of the US Marines. (more…)
As a business owner, you are always looking for greater efficiencies, more productivity and some general cost savings.
One of your key jobs is to make sure you are always looking for ways get your business running more smoothly and more profitably, but before you jump in and make wholesale changes to the way your business is run; ask yourself these 5 key questions; (more…)
Nearly all employers are aware of the legal requirement to give new employees a statement of their main terms once they start working for you.
For some small businesses this may be the only documentation they give staff, after all this meets their legal requirements. However, many employers can find that well-drafted and implemented employee handbooks are essential to safeguard their business.
To help you understand how an employee handbook can help both employers and employees, here’s what every small business owners needs to know about them; (more…)
When staff appraisal or review time rolls around, many small business owners view this as a waste of their valuable time. This is not the case, however, and employers who spend the time and effort to make these meetings are a success will often get much more out of staff appraisals than they put into them.
In this guide, we look at staff appraisals and outline how smaller employers can reap the benefits of an effective employee appraisal scheme;
So you’re in charge: perhaps you started the company, maybe you’ve taken it over, or you were handed the top job and told to run the show. What next?
Every company is different. But while scale of the demands placed on the chief executive of a listed multinational may be different to those a small business owner faces, many of the major challenges business leaders face are similar.
After discussing such challenges with a wide range of entrepreneurs, investors, executives and analysts, I suggest they boil down to eight essential “acts” of leadership. (more…)
As a business owner, you will no doubt, face some of the common team challenges experienced by many businesses today. When you do face these problems, you will need to know how to overcome them if you want your team to deliver.
We all know that dysfunctional teams are not successful. They will become de-motivated and in turn deliver poor results.
So, here’s how to take the pain out of meetings, handle tricky conversations and solve those perennial communication problems once and for all. (more…)
You’ve established a company, it’s successful, and everything is running smoothly. Congratulations, that’s a fantastic feat. But…
… at some point every company will find that its growth has plateaued. Although things are stable, stimulating growth becomes an issue and the company isn’t climbing to the next level.
When this happens to you, do not panic, take these five steps and you’ll kick-start your business growth strategy.
In years gone by, equality and diversity haven’t always been at the forefront of business owners’ minds. However, in recent years more and more business leaders are recognising that respecting equality and diversity make good business sense.
So, what makes equality and diversity increasingly vital when you are setting up and running a business? We asked entrepreneur and author, Jackie Arnold to explain; (more…)
Having to carry out difficult conversations is an inevitable consequence of owning a business and being an employer. When most business owners start employing staff they often haven’t thought of the reality of becoming an employer and having to tackle workplace issues as they arise.
Employers often don’t have the confidence to successfully carry out difficult conversations but avoiding these, and leaving issues to fester, is likely to negatively impact the business and, whilst this may be avoided in a larger business, a lack of productivity, capability or incidents of misconduct can have a serious effect on the business as a whole.
As a small business employer, you can avoid this outcome by being prepared, and facing difficult conversations with confidence in your ability to come to a positive solution. Here’s how; (more…)
If you want your business to grow, it will mean employing more people. And to give those new members of staff the best chance of helping you break through to a whole new level of sales and productivity, it’s important to set up systems.
These systems need to be scaleable, understandable, and effective. Don’t charge ahead and introduce systems blindly as you may find they are largely ineffectual, doing little, if anything to boost your company’s performance.
To construct clear, simple, effective systems. that will optimise your output, you need a foundational knowledge of the three basic layers of systems. Shweta Jhajharia, of The London Coaching Group explains;
Red tape… compliance… ticking boxes… costly… time consuming… frustrating… not my job!
Be honest, when you think about HR (Human Resources) in your business, are these the kind of phrases that first spring to mind?
If you ask any small business owner what frustrates them in their company, most will include HR and talk about problems with their staff. They will tell you about people who fail to do what they are supposed to do or what they say they will do! They will bemoan the fact that people constantly ‘let them down’. This is what they relate HR with… and blame HR for!
However, HR does not have to be like this.
Imagine you could get people to do what they are supposed to do and to the standard you need – wouldn’t that make your life as a small business owner easier? Would that add value to your business? Would it free up your time so you could concentrate on other aspects of your business?
Well it is possible – not easy – but possible! (more…)
As a leader, it’s your job to decide what kind of behaviour you would like in your organisation. But, how do you find your own style as a leader and set the tone for everybody who works with you?
Here, Kate Mercer, author of ‘A Buzz in the Building – how to build and lead a brilliant organisation’, looks at different styles of business leaders and explores the concept of partnership at work as a guiding principle…
Who do you call if a pipe is leaking? A plumber, right? You don’t call an electrician. And when he turns up, you don’t expect him to build a hypothetical model of the structure of your pipework and work on that, leaving you to sort out the actual problem yourself. You expect him to get stuck in and repair the pipe – don’t you?
Yet this is exactly what business owners often do when tackling the issue of building their teams. (more…)
When you start and run your own business, your company inevitably means more to you than anybody else.
As a business owner, it’s easy to get wrapped up in everything and become frustrated with staff that don’t understand ‘your’ business like you do. This mindset can lead to you spending too much time and effort battling with employees, and this is not good for business. (more…)
Uber has a new logo. And many people don’t like it. There are things we don’t mind changing – seasons, governments, underpants – but most of the time, most of us resist change.
For every innovation, from skinny jeans to a black Bond, there are plenty of us instinctively asking why? Why change? Why do the bus timetables have to change? Why do we need another damned software upgrade? Why can’t fat-free yogurt and smoothies still be good for us?
The questions may vary, but the subtext is constant: Why can’t things stay familiar, and safe? (more…)
Despite every effort, even the best-run businesses may encounter disciplinary problems with employees from time to time.
Although it is always best to focus on effective management practice and preventative measures, having clear and fair disciplinary procedures is a good first step in avoiding difficult employment tribunals.
Here’s what you need to consider, the procedures you need to put in place and the steps to follow when it comes to disciplinary matters;
It can be exasperating when staff don’t use their initiative, or they go about solving problems in a seemingly baffling way, but often workers donning their stupid hats as they clock-in can be because of how you act as their boss.
If you regularly find yourself cursing the stupidity of your employees, then you really need to take a look in the mirror because your actions and behaviour could well be the root cause of this. To help you understand more about how you could be inadvertently stifling your workforce, let’s look at five common reasons for staff not fulfilling their potential; (more…)
Launching a new business is a huge undertaking and, like most entrepreneurs, I am sure that you will give huge amounts of time to considering your product/service, funding and business plan, but there is one crucial component to business success that is often neglected – YOU!
We gather endless feedback on whether our new product idea will be popular, we jump through endless hoops with investors to secure funding, but for some reason we seem to forget that the single biggest variable that will determine whether we succeed, or not, is our own talents and how we apply them to our new business.
Firing staff is never easy. But if you have decided to run your own business then this will be part of what you will be required to do.
Here’s how to conduct positive feedback conversations with staff and effectively manage employees that aren’t performing satisfactorily; (more…)
Mental health problems are often misunderstood, but as an employer it’s your responsibility to ensure that your employees are treated fairly.
Some people may recover from a mental health condition such as anxiety or depression, or it may only have a minor effect, but if an employee’s mental health issues are severe enough to count as a disability, you will also have to consider your legal responsibilities towards them.
This guide outlines your duties and responsibilities to any staff with mental health problems, and helps to ensure that you don’t inadvertently discriminate against them.
Running a successful small business is a balancing act, which requires business owners to be in five different places all at once, whilst also mastering the art of embodying multiple roles in order to service all aspects of their business.
Whilst, unfortunately this is just a fact of life for many small business owners, the competing demand placed on them can increase the chances of mistakes being made. These can damage morale, lead to high employee turnover and possibly see you facing an employment tribunal. Here are 7 of the most common HR mistakes small business owners make, but can easily be avoided; (more…)
Workplace bullying can take on different forms, including verbal or written, cyber bullying.
In a survey conducted by the charity Family Lives, almost three-quarters (73%) of those surveyed who had experienced bullying at work said that the bullying was verbal and included threats, while a similarly high proportion (60%) felt the bullying was social, for example being excluded, ignored and isolated. More than a third of employees who had experienced bullying said that it continued for over a year.
Dealing with all types of bullying behaviour quickly and effectively is key for employers to restore morale, productivity and attendance within their organisation and maintaining positive work relationships between employees and managers alike.
In this guide, Peter Done, MD of employment law specialists, Peninsula Business Services explains how to spot, and tackle any instances of bullying in your small business;
Having to dismiss an employee is something many employers dread, due to the possibility that the dismissed employee may take them to an employment tribunal if they feel they weren’t treated fairly. This is why you should take care to act reasonably towards employees throughout the dismissal procedure.
So if you have a member of staff that you feel you may have to dismiss, this guide will hep you to understand how you can do this legally and without the unwanted fear, distraction or costs of appearing before an employment tribunal.
The discovery of heat and movement sensors fixed to workers’ desks at The Daily Telegraph has led to accusations that employers care more about their bottom line than they do about having good workplace relations with their staff.
That’s the view of Protecting.co.uk, a nationwide workplace law consultancy, which says whatever reason given for placing the tracking devices on staff desks, the lack of trust could be fatal for any organisation.
This is just one of many ham-fisted decisions made by bosses up and down the country that have proved toxic for employer-employee relations. (more…)
Resistance to change can be a major challenge to any new initiatives you might want to implement in your business.
Most business owners will be able to identify some employees that prefer the status quo and find new developments difficult to embrace. But before we think about how we can overcome this resistance, we need to properly understand why people resist change.
Here are 7 common reasons why people resist change, and how you can overcome each in turn, to ensure that your staff tackle changes and new developments with a positive attitude;
Whatever your position with a company – your role within the organisation matters. There are various functions that each member of the team, as well as your customers, should be able to count on you to provide.
Everyone is expected to come through on promises and commitments made, and to deliver on their responsibilities. If this isn’t the case, a business will never thrive, and may not even survive. Here, William Buist, explains why companies need to have a clear ‘baseline of accountability’ and how to instill one throughout your business.
Recruitment can be a tricky process for any business. Figuring out where to source candidates, considering what to include in the job ad, and trying to decide what salary bracket should be offered can make the process more delicate than you may initially think.
Here, Shweta Jhajharia, of The London Coaching Group takes a fresh approach to recruiting for your small business. It’s counter-intuitive, but she reveals how advertising a job with a lower salary can actually attract more applicants for your vacancies, and how you can use this approach to attract high-potential, ‘ugly ducklings’ to your team. (more…)
Taking on your first employee should be an exciting time. It means your business idea is working and you need help to expand. But while employees will help your business grow, they will also bring new stresses you may not have encountered before.
When you are employing new staff, there are all sorts of costs that you must take into account. Plus the way your business runs with just you and any business partner, may not continue to be appropriate when employees are on board.
This guide will help you identify the true costs of an employee, and build a plan to manage the impact on your business. (more…)